About two weeks ago our new placement kiddos were assigned a new case aid and parent aid. These workers are responsible for dropping off and picking up the placement and for monitoring parent/child interaction. They also work with the parent(s) on a slew of skills needed for parenting. They play an important role in successful re-unification.
We have had a few interactions (phone calls and texts) with the case aid. She is a bit short however we are understanding. The situation (and reason for the post’s title) lies in interactions with our daycare workers. On Monday it was reported to them that every time the kiddo’s are picked up the younger smells. Yesterday the case aid came during a meal time. The daycare worker tried to give the case aid a piece of toast (not jellied toast, just bread that had been toasted). The kiddo started to freak out because when the worker refused. She finally let him take back his food and made a comment to our daycare worker that she was just going to get him into the car and take the food away. Then this morning when dropping our two infants off we were told by our the infant worker (a third worker reporting) that the case aid is very rude to her.
We love our daycare and also believe that the kiddo’s deserve a chance to be with their parents. Cheryl and I do not want our daycare to become disillusioned of us because of poor treatment of others. We also do not want a case aid who is short with us for reporting poor, unprofessional behavior. I personally am leaning towards ignoring the reported problems until the lack of professional behavior is directed at me or Cheryl. The problem that I have with that plan is the poor treatment of hard workers. Also, my fear that the poor treatment is also present to the kiddos when we are not around.
What would you do?